Returns & Exchanges
Returns & Exchanges Policy
Not what you expected? No stress—we’ll make it right.
At Tampa Pools & Spas, we want you to be confident in every purchase. If something’s not quite right, we offer a straightforward return and exchange process to get you what you need—fast.
🔁 Return Policy
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Returns accepted within 30 days of delivery.
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Items must be unused, in original packaging, and in sellable condition.
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A receipt or proof of purchase is required.
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Refunds are issued to the original payment method once your return is inspected.
🔄 Exchanges
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Wrong item? Ordered the wrong size or part? No worries.
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We’ll exchange it as long as the item is unused and eligible for return.
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Contact us first so we can confirm availability.
🚫 Non-Returnable Items
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Opened chemicals or liquids
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Clearance or final sale items
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Installed equipment or parts
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Custom or special-order items
📦 How to Start a Return
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Email support@tampapoolsandspas.com with:
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Your name and order number
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Item(s) you wish to return or exchange
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Reason for return
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We’ll respond within 24 hours with instructions and return shipping info.
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Once received and inspected, your refund or exchange will be processed.
🧾 Return Shipping
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Return shipping costs are the customer’s responsibility unless the item was damaged or shipped incorrectly.
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We recommend using a trackable shipping method.
Still Got Questions?
We're here for you. Drop us a message or call—we'll make sure your pool stays stress-free.